Let Tamigo increase the profit in your call centre. Inbound customer support or outbound telemarketing? The Tamigo online roster solution is customised to your particular call centre. With Tamigo you can integrate sales per hour, competency overview and wage costs directly in our market-leading roster and financial overview – and that means profits for you and your call centre.
Plan by means of competencies
It is crucial that call centre staff skills match the customer's needs at any time. Tamigo gives you a quick overview of all your staff's skills. Moreover, Tamigo guides you in your shift planning so you can rest assured that the right employees with the right skills are at work at the right time.
Forecasts and productivity
On the basis of the call centre's expected level of activity, Tamigo can show you the ideal number of employees needed. With the Tamigo productivity report in hand, you can also respond quickly to e.g. declining revenue or excessive staffing, and make important and proactive decisions that enable your employees to be as efficient as possible at work – of benefit to productivity in your company.
Easy time registration and payroll exports
Getting paid correctly is one of the biggest motivation factors at any workplace. In Tamigo all actual shifts are registered in the time sheet that can subsequently be exported to your preferred payroll system. The employees can access their own time sheet at any time and validate the final payment of salaries and prevent conflicts.
Production Manager, Martin Thomsen
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