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How Bijou Brigitte save their German store managers hours of reporting 

Bijou Brigitte decided to overhaul its HR processes and people operations in Germany from the ground up. The result? A company-wide shift towards more flexibility, agility and trust.   

box of colour - purple
Customer since 2019
Customer since2019
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HQ Germany
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Industry Retail

What they gained
with tamigo

Reduced admin for manager

Centralised timesheet control 

Streamlined company communication 

From timeless classics to on-trend pieces, Bijou Brigitte has been synonymous with fashion jewellery for close to 60 years. Founded in Hamburg in 1963, the company now has some 900 stores worldwide – around 400 of them in Germany.   

With each new branch that opens, the administrative workload increases for both staff in stores and in HQ. That’s why their internal processes needed to be modernised. 

Philipp Schockenhoff joined Bijou Brigitte in 2018. As a team leader in the HR department in Germany, the rollout of a modern workforce management system was quickly added to his agenda. The old processes were simply not up to scratch.  

All schedules, timesheets and vacation requests were sent to the district managers by mail. They then had to approve them and send them back to the branch. An incredibly large amount of work.

Philipp Schockenhoff
HR Team Leader, Bijou Brigitte

Slow communication between branches and headquarters  

Internal communication at Bijou was generally slow - by email, phone or even letter. And the information often didn't reach the employees it needed to.

 "Only store managers received the information directly. At headquarters, we had to rely on them to communicate the information correctly or hand out the right document. However, we never really knew."

Phillip knew it was time for a new system. One that would take the administrative load of their branch and district managers, and streamline company-wide communication. 

Bijou Brigitte stores in Germany have been using tamigo since the end of 2019.  The results speak for themselves. 

Display of gold bracelets and watches from tamigo customer Bijou Brigitte.

"Today, when someone calls headquarters, we can look into the same system together. The paper is gone, and everything runs digitally. There are no more inconsistencies. That makes for more transparency, security and trust.

Philipp Schockenhoff
HR Team Leader, Bijou Brigitte 

More time for what matters 

In the past, store managers wasted a lot of time preparing monthly closings. Today, the whole process is much faster. 

"Our store managers save an incredible amount of time when preparing the monthly financial statements. Instead of taking a whole day, they now only need a few minutes, as the entire process is much simpler and more flexible."  

The HR department also has significantly more time. Whereas payroll previously cost the team an entire week per month, it now takes just a few hours.   

The introduction of tamigo ultimately triggered a change across the entire company.

Philipp's conclusion: "Nobody wants to miss out on tamigo. We have so many advantages in using tamigo." And this is exactly why Bijou Brigitte has decided to roll out the software to other European countries. 

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